Shipping policy

SHIPPING & DELIVERY POLICY

Thank you for shopping with LUX FURNITURE. Our goal is to offer you a clear and convenient delivery experience. Please read our policy below.

DELIVERIES WITHIN CYPRUS

Standard Delivery

  • We offer free standard delivery across all of Cyprus for all orders.
  • The usual delivery time is 2-7 working days.
  • Please note that during holidays or periods of increased demand (e.g. Black Friday, the Christmas period), delivery times may be extended.
  • You can always check on the progress of your order by contacting our customer service team at 25 564 039.

Delivery to Remote & Hard-to-Reach Areas

  • Although we try to cover all of Cyprus, some very remote or hard-to-reach areas (e.g. Polis Chrysochous and similar remote areas) may be outside our standard delivery zones.
  • In such cases, we cannot guarantee direct delivery to your address. Instead, we will arrange to bring your order to an agreed, accessible point or a nearby town for pickup.
  • If you believe your address may be in a remote area, please contact us before placing your order, so we can confirm the delivery details.

Delivery to Upper Floors & Hard-to-Access Spaces

Our standard delivery service includes carrying your items to your door, provided there is a suitable, working elevator that can fit the packaged items.

  • Stair-Carry Service: For deliveries to buildings without an elevator, or where the items don't fit in the elevator, we offer a stair-carry service for an additional charge.
    • This service is available only for deliveries up to the 3rd floor.
    • The charge is calculated based on the weight and size of the items, as well as the floor number. You will be given a quote before the delivery is completed.
  • Deliveries Above the 3rd Floor: For deliveries to floors above the 3rd without a suitable elevator, the customer is responsible for arranging the final stage of the delivery. This may require the use of external lifting equipment (e.g. a hoist), at your own cost.
  • Customer Responsibility: The customer must inform us at the time of purchase of any access difficulties (e.g. no elevator, narrow staircases, delivery above the 3rd floor). If we are not informed in advance, our delivery team reserves the right to leave the items on the ground floor or reschedule the delivery, which may involve an additional charge.

INTERNATIONAL ORDERS

Luxfurniture.com.cy does not offer direct international shipping, however we are happy to facilitate orders for our international customers.

The process is as follows:

  1. Payment: The full price of the order must be paid in advance via bank deposit.
  2. Arranging Pickup: The customer is responsible for selecting and coordinating a third-party freight or shipping company to collect the order from our premises in Cyprus.
  3. Delivery & Liability: We guarantee that all products are brand new and in perfect condition when they leave our warehouse. Your items will be available for inspection by you or your chosen freight company at pickup. Our liability for the items ends once they are handed over to your designated freight company. Any damage occurring during transport is the responsibility of the freight company.
  4. Insurance: We strongly recommend making sure your chosen freight company provides adequate insurance for your goods during transport. LUX FURNITURE is not liable for any loss or damage after the items have been collected from our store.

CONTACT US

If you have any questions about our Shipping & Delivery Policy, or need help with your order, don't hesitate to contact us at 25 564 039.