Refund policy

Refund, Warranty and Money-Back Policy

Lux Furniture

Thank you for shopping with Lux Furniture. Please read this policy carefully, it describes your rights and our obligations regarding returns, warranties and refunds.

Right of Return — Online Orders

If you purchased through our online store, you have the right to return or exchange within 14 days of delivery, with no reason required and a full refund. Return shipping costs are covered by the customer.

If the purchase was made on instalments and the return happens within the 14 days, the deposit amount paid is refunded.

In-Store Purchases

If you visited our store and saw the product in person before buying, the company is not obligated to accept a return or exchange, unless the product has a defect. In every case, we always try to find a solution that satisfies the customer.

Damage During Delivery or Assembly

Any damage caused during delivery or assembly must be reported immediately, while the team is still at your location. If the damage is not reported on the spot, it is not possible to confirm it was caused by our team.

If the product is damaged during transport or assembly, we proceed with repair or replacement, depending on the extent of the damage.

If damage occurs to your space (e.g. scratches, dents), a corresponding amount is deducted from the value of your purchase.

Damage or Defect Found After Delivery

If you discover damage or a manufacturing defect after delivery, please contact us:

  • General products (furniture, equipment etc.): within 72 hours of delivery.
  • Mattresses: within 48 hours of delivery, since some defects only become apparent with use.

After inspection, we will proceed with repair, replacement or refund, depending on the case.

For issues arising after the first 72 hours and within 30 days, please contact us and we will look into the possibility of repair or replacement.

Warranties by Product Category

Furniture (living room, dining room, bedroom, storage, garden)

All furniture is covered by a 1-year factory warranty, which covers manufacturing and functional defects. We have a specialized upholsterer for repairs.

Mattresses and Bed Bases

Mattresses and bed bases are not returned or exchanged, for hygiene reasons. The exception is products delivered damaged or defective, in that case contact us within 48 hours.

Sheets and Pillows

Sheets and pillows are not returned, for hygiene reasons.

Gym Equipment

Gym equipment is covered by a 2-year warranty covering manufacturing and functional defects.

Electrical Appliances (steam irons etc.)

Electrical appliances are covered by a 2-year warranty. We have a specialized technician for repairs. After the warranty expires, repair remains available at the customer's cost.

Garden Furniture

The warranty covers manufacturing defects. Normal wear from weather conditions (e.g. fading) is not a defect and is not covered. Our products are specifically selected for Cyprus's climate conditions. We recommend using protective covers and regular maintenance for a longer lifespan.

Legal Consumer Rights

Beyond the warranties above, every consumer retains their legal rights under European and Cypriot consumer protection law.

Made-to-Order (Custom) Orders

For products in special dimensions (mattresses, divan beds, headboards), a 20% deposit is required to start production. In the case of cancellation, the deposit is not refunded, as it covers the cost of production.

Clearance Products

Clearance products are final sale and cannot be returned, unless delivered damaged or defective.

Return Conditions

For a return to be accepted, products must:

  • Be in new and unused condition.
  • Be returned with all accessories and parts.

Exchanges and Refunds

Returned products are inspected immediately upon receipt. The refund or credit is based on the purchase price, using the payment method used at purchase.

Shipping, delivery and handling charges are not refunded, unless the product was delivered damaged or defective.

Please allow 7–10 business days after we receive the returned product for the credit to appear in your account.

In many cases, we can offer you replacement parts or service instead of a return. Don't hesitate to contact us.

Validity

Returns and refunds apply only to orders within Cyprus.

Contact

For any question about your order, don't hesitate to contact us:

Phone: +357 25 564 039 Email: contact@luxfurniture.com.cy