Frequently Asked Questions - FAQ
Frequently Asked Questions
Order & Availability
Are all products available?
Most products are available to order right away. If a product is sold out or discontinued, we will contact you as soon as possible with an update and alternatives.
Can I change or cancel my order?
If you need to change or cancel, contact us as soon as possible. We will do our best depending on the processing and shipping stage.
Delivery & Access (Cyprus)
How many days for delivery?
Standard delivery takes 2 to 7 working days. During holidays or peak periods, times may extend. See our Shipping Policy
How much does delivery cost?
Standard delivery is free across all of Cyprus. See our Shipping Policy
Is delivery inside the home?
Standard delivery includes delivery inside your home. For access to upper floors, elevator or stairs terms apply. See our Shipping Policy
What about floors or difficult access?
If there is no elevator or the product does not fit, we offer a stair-carry service for an extra charge up to the 3rd floor (quoted before delivery). Above the 3rd floor without a suitable lift, the customer arranges the final move (for example an external hoist). Tell us about access difficulties at the time of purchase. If we are not informed, the team may leave the products on the ground floor, or delivery may be rescheduled with a possible charge. See our Shipping Policy
Is assembly free?
Yes, we offer free assembly across all of Cyprus.
Receiving & Product Issues
What if something is missing or damaged?
Take clear photos (the packaging and the problem area). Let us know within 72 hours of delivery (or the next working day if a weekend falls in between). We will work on a solution as fast as possible (repair, replacement or spare part where feasible). For mattresses and bases: let us know within 48 hours. See our Refund Policy
Returns & Refunds
Can I return a product?
Yes, we accept returns of standard shipping items within 14 days of delivery, under conditions. See our Refund Policy
When is the refund issued?
After we receive and check the item, the refund or credit is issued according to your payment method. It usually takes 7 to 10 days to appear. See our Refund Policy
Payments & Installments
Can I buy with interest-free monthly installments?
Yes, interest-free installments up to 12 months with 20% down, no bank involved. Assessment time: 1 to 3 working days. See the Installment Terms
